Working with the UK’s leading telephone answering service; Moneypenny, to deliver a multi-award-winning flagship headquarters in Wrexham. The £15m office building is now known as “the happiest office in the land”.

Project Credits
  • MoneypennyClient
  • WrexhamLocation
  • Offices Sectors
  • Architecture, Interior Design Services
  • 89,500 sqftSize
  • £15 millionValue
  • 2014 - 2017Programme
  • CompleteStatus
  • BREEAM Very Good, EPC BCertifications
  • SG Photography, Aliva UK, CW StudioPhotography
  • British Council for Offices (BCO) - Test of TimeFinalist
  • BCO Awards - Corporate Workplace NationalHighly Commended
  • BCO Awards - Corporate Workplace RegionalWinner
  • Mixology - Large Commercial Interiors ProjectsHighly Commended
  • RICS (Wales) - CommercialHighly Commended

BCO Regional Winner

Best corporate workplace

BCO Test of Time Awards


Multi-award winning

Flagship headquarters

BREEAM accredited

‘Very Good’

The Brief & Design Development

The original brief for the scheme was for an office of approximately 60,000 sqft, catering for 550 staff, which could later be expanded to approximately 100,000 sqft for up to 1,000 staff.

The key objectives of the project were to: Bring everyone under one roof to help improve workflow and collaborative working; Reflect the ethos of the company and to create a space that was as “extraordinary and exciting as the people that work in it”; Take advantage of the setting to bring the ‘outside in’; Provide flexibility for operational and organisational changes, to future proof the business for the next 25-30 years; Contribute to future cost savings through good design, and attract and retain the best quality staff.

“For us, the building is more than just bricks and mortar – it’s a manifestation of our ethos; of our work so far, of our culture and of our aspirations.”
Ed Reeves Co-founder and Director

The Outcome


People are at the heart of Moneypenny’s business and the brief reflected the importance of its team and the desire to create an inspiring working environment for them. We therefore designed the building from the inside out, starting by listening to the people.

We arranged the 89,500 sqft office around a triple height atrium. The atrium breaks out into 10 acres of landscaped grounds including a pond, wetlands, an orchard and a woodland nature trail for staff.

The atrium, at 17m high and 24m at its widest, provides ample breakout, dining and quiet space for Moneypenny’s team. Bleachers provide additional seating and lead up to a quiet indoor “garden” space and roof terrace. A pub “The Dog & Bone” and a games room are located under the bleachers. Finally, a feature treehouse meeting room and board room provide more formal meeting space at the atrium’s first floor level.

- Feature treehouse meeting and board room

With future-proofing a key element of the original brief for the building, flexibility and adaptability were built into the design.

Project Overview
  • Office floor plates provide a clear 18m span on 1.5m grid which maximises layout
  • Multiple stair cores.
  • Split WC arrangements in a “super loo” format.
  • Desk service strategy, raised access floors, buzzbars and grommets, providing
  • Externally the roof has space for additional plant and future installation of PVs.
  • Loose furniture was selected over fitted where possible to allow for easy relocation.

3D authoring was used to develop the design, including the co-ordination of numerous sustainable measures to help reduce running costs and increase staff comfort, the most significant being the hybrid mixed mode strategy. The scheme achieved BREEAM ‘Very Good’ and an EPC B Rating.


The building has gone on to win several leading industry accolades, including Best Corporate Workplace at the BCO Regional Awards and the LABC North Wales Building Excellence Awards. The scheme was also Highly Commended at the Mixology North and RICS Awards.

In 2022, Moneypenny was also a finalist in the BCO Test of Time Awards, recognising it as an exemplar of flexible, future-proofed workplace design.

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